Help
Click on a section below to find the answer to your question:
What is 2go?
2go allows you to chat to your friends for free on your mobile phone. It can also connect to other chat networks including Facebook and Google Gtalk.
Why use 2go?
2go allows you to chat to friends for free, saving you money that you would normally use to SMS.
How do I start chatting on 2go?
On your mobile phone, visit http://wap.2go.im and fill in a few easy details and your phone will download 2go. Once complete, you will find 2go under 'Games' or 'Applications' on your phone.
Am I charged anything to use 2go?
2go does not charge you to message your friends. However, your mobile network will charge you a small fee for the data that allows 2go to work. This fee is far less than what an SMS would cost.
What are 2go Credits?
2go Credits give you access to additional features in the application such as chat rooms, styles, star levels, competitions and games. You do not need 2go credits to chat to friends individually.
Which mobile phones does 2go run on?
2go can run on any phone that supports Java. 2go supports the following manufacturers: Alcatel, Blackberry, HTC, Imate, LG, Mio, Motorola, NEC, Nokia, O2, Palm, Qtek, Sagem, Samsung, Sharp, Siemens, Sony-Ericsson, Vodafone as well as Android phones.
Are there any phones made by these manufacturers that cannot run 2go?
Yes, the Samsung SGH-X660 and the Samsung SGH-M600.
My phone wasn't detected when I registered, can I still use 2go?
If your phone model was not detected, you can select your manufacturer from the list and choose the 'All' model.
Does 2go run on Android phones?
Yes.
Does 2go run on an Apple iPhone?
Not yet.
My phone gets stuck on the 'Connecting' screen, what do I do?
Please verify that your GPRS settings are correct. These settings can be obtained from your mobile network provider. We have provided settings for some mobile networks here.
My Blackberry won't connect to 2go, how do I fix this?
Some Blackberrys need a small change to allow them to work with 2go. Following these instructions on your phone to fix the problem:
- Goto Menu -> Options -> Advanced Options -> TCP/IP
- Tick "APN Settings Enabled"
- Next to "APN" type "internet"
- Press Menu -> Save
I thought 2go was free! Why am I still being charged?
A GPRS (data) connection is required so that you can chat with other people in 2go. A small fee is charged by every mobile network operator (e.g. MTN, Vodaphone, Safaricom) to maintain a GPRS connection. But remember that this costs much less than it would normally cost to send an SMS!
I have lost my password, how can I get it sent to me?
Visit http://wap.2go.im on your phone, choose your country, click 'Get Help', then select 'I forgot my password/PIN' from the menu. This will provide you with details on retrieving your password.
I want to change my profile details? How do I do it?
Visit http://wap.2go.im, choose your country, click 'Get Help' and then 'I want to edit my profile' and you will be able to change your user details. Please be aware that you can only change your details once, no further changes are allowed.
I can't login because I was banned, how do I fix this?
2go takes abusive behaviour very seriously so that it may protect all its users and provide a positive chat environment; therefore users are banned if they violate our terms and conditions. If this has happened to you and you feel it was in error, please file a problem report on http://wap.2go.im.
What is 2go's attitude towards safety and privacy?
2go takes the safety and privacy of its users very seriously. We implement numerous features and safeguards to ensure the security of our users and network and implement features to comply with applicable laws.
Where can I find more information on safe chatting on 2go?
Visit the safe chatting and privacy section for more information.